Please click here to download the membership form.  Please either email your completed form to hello@cmo.org.uk or drop into the Sales Office.

Please email hello@cmo.org.uk to make contact 

Please visit our Services to Residents page where you can find a list of responsibilities.

The CMO appoints a specialist residential estate management company, such as BMUK, to manage the day-to-day operation and maintenance of estates. These companies have the expertise, resources, contractor networks, and regulatory knowledge required to deliver estate services efficiently and ensure compliance with relevant standards.

For more information please see our BMUK section of our FAQ’s.

Whilst it was always intended for the CMO to employ their own staff, it was decided that the most cost effective way of running the CMO in the early years was to do this through a services contract.  This decision is reviewed by the Board annually and the Board have decided that the time is right to transition to direct employment and have begun the process of creating policies and procedures to become an employer.  It is expected that the first staff will be employed at the beginning of the 27/28 financial year.

Please visit Our Spaces page. Please select the relevant location you are looking for information on.

You can either sign up here or follow the link at the bottom of each page of this website.

Please click here to be redirected to our Governance & Board page. 

Please email hello@cmo.org.uk to make contact 

The appointment of Directors is as set out in the S.106 and in The Articles.   

Each Developer signed to the S.106 had the right to nominate a CMO Director, up to a maximum of five CMO Directors.  As there are only four developers currently party to the S.106 this enabled the lead developer to nominate two CMO Directors.  Once a developer has completed their build on site, they will lose the right to have a nominated CMO Director on the board. 

Both the borough council (Ashford Borough Council) and county council (Kent County Council) had the right to nominate one CMO Director each.  KCC decided to pass over their nomination for the first two years to ABC, resulting in ABC nominating two CMO Directors. 

The S.106 also allows for a CMO Director to be nominated to represent the Voluntary Sector.  The seven CMO Directors detailed above were asked for their nominations, resulting in the selection of an individual who has a wealth of experience in Housing Associations and community involvement (as a Parish Councillor). 

The Social Housing Provider also has the right to nominate one Director. 

The first CMO Resident Director has been appointed by the Board following a thorough selection process.  Upon joining the CMO Board, each CMO Director completed a Skills Matrix and the CMO Resident Director appointment was targeted to fill any skills gaps within the CMO Board and/or bring a set of skills which would add value to the Board.  Each main phase will see one Resident Director join the CMO Board.  The second to fifth Resident Directors will be appointed by the CMO Members at an AGM. 

If you are looking to do this within Chilmington Green, then the CMO would love to help where it can.  Please email hello@cmo.org.uk in the first instance and speak to one of the team 

Please visit our Community Cabin web page for all the details of how to hire the CMO Community Cabin. 

Please visit our Activities page.

Please visit our CG Site page for further information.

Contact the CMO at hello@cmo.org.uk

Block Management UK (BMUK) are the managing agent appointed by the CMO Board to administer the day to day running of the company, arrange for the maintenance of the managed areas and community buildings.  Other responsibilities include collection of any charges due to the CMO, appointing and organising payments to contractors etc. 

For further information please visit our BMUK page.

Please visit our BMUK page.

For all communications, using Block Management UK’s online portal https://www.bmukliving365.com is the best and most effective way of making contact. You can also download the Portal app from the App Store and the Google Play Store.

However, BMUK can otherwise be reached via the telephone on 01787 211 801 and the Property Manager’s email address is: jje@bmuk.ltd

For invoicing queries and payments, please contact the Accounts Department: ata@bmuk.ltd

BMUK’s Office hours are: 9am-5pm Monday to Friday.  They operate a 24-hour maintenance emergency service from 17:00 to 09:00, please note this service is for maintenance emergencies only.  To use the emergency maintenance service, simply dial the main office telephone number – 01787 211801.

Please visit our BMUK page for further information.

Please use the Block Management UK’s online portal https://www.bmukliving365.com to report any issues or concerns. If you do not have access to the portal please call on 01787 211 801.

Please visit our BMUK page further information.

The company was selected based on its experience in residential estate management, its ability to deliver the required services, and its capacity to manage estate maintenance, contractor oversight, and resident communications effectively.

You are obligated through the purchase of your property to pay the charges   The annual bill is split across two six monthly invoices.  If you are struggling to make your payments due to personal circumstances, please contact Block Management UK.  There is also the option of paying by standing order over a 10 month period  Ultimately, if a rent charge remains unpaid, the CMO can put a legal charge on your property.

All residents are required to pay for the maintenance of the entire development.  RCD1 is charged at the same levels across the development and is collected into the same ‘pot’  This pot is then spent across the entire development.  RCD1 is capped and RCD3 is fixed for five year periods, this means that the CMO cannot increase charges in response to unexpected costs, therefore a reserve fund has to be collected to be able to maintain standards.

Rent Charge Deed 1 is calculated against bedroom numbers, but for each band the same charge applies across the development, regardless of who built the property.  All properties pay a £1 per annum fixed charge for Rent Charge Deed 2.  Rent Charge Deed 3 differs across developer sites and plots as this charge is calculated on phase features (if present) and if a property has vehicular access over an unadopted road or shared parking court.

The charity accounts are funded through S106 contributions and funds are spent on the running of the company and fulfilling the CMO’s objects.  The trust accounts are funded by residents through payments made under the rent charges.  These funds are spent on the essential services as detailed in the rent charge deeds.

Ashford Borough Council (ABC) did not choose Hodson Developments as the developer for Chilmington Green.  Hodson Developments were the landowner who submitted the outline planning application.  ABC then had to make a decision regarding approving or rejecting the planning application under UK national planning law.

Administration is a process that aims to protect a financially troubled business while options are explored to rescue the company, restructure its debts, or sell the business. The company may continue trading during this period. Liquidation is the process of closing a company. Its assets are sold to repay creditors where possible, and the business ceases trading before being formally dissolved.

There is no fixed timescale for administration decisions. Work on unfinished developments can only recommence once a funding solution, new developer, or approved recovery plan is in place.

New estate roads are typically adopted once they have been built to the required standard, successfully inspected, and completed a maintenance period, usually around 12 months. In most cases, adoption takes place 1 to 3 years after construction is finished, although timescales can vary depending on the development and any outstanding works.

Until a road is adopted, responsibility for its maintenance usually remains with the developer, landowner, or in some cases the residents, depending on the legal arrangements for the development. The council is not responsible for maintaining an unadopted road until formal adoption has taken place.

Please arrange this through Ashford Borough Council, details can be found on their website. 

If your complaint relates to the service provided by Block Management UK i.e. how the estate is being managed or billing service, please contact Block Management UK who will register your complaint. If your complaint relates to a service provided by the CMO i.e. Community Activity or to a member of the CMO Team or CMO Board, please email hello@cmo.org.uk to have your complaint dealt with by the CMO.

You can find information regarding planning applications and make comments via Ashford Borough Council’s Planning Portal. 

Block Management UK is able to provide you with a Sellers Pack.  You should give this to your conveyancing solicitor who will then include the necessary information and documentation in your property’s sales pack.  You can of course also talk to potential purchasers about the CMO when they view your property and direct them to the CMO website.